Thank you for contacting XAPiT Support. XAPiT functions very similar to Facebook. A “Page” can be set up for a high-profile person, business, or ministry. A “Group” would be best for a social group (like a group of people sharing recipes, classic cars, topical discussions, and more).

You would set up the "Page" or "Group" as a sub-account under your personal profile. A “Page” or “Group” cannot be set up as a standalone account. You would act as the primary admin of the page, and you can also appoint others that you trust as an “admin” to help you manage or moderate the page or group.

IMPORTANT INFO – You must first have a personal account on XAPiT. All business/ministry “Pages” or “Groups” must be set up under a personal account. All Business or Ministry Page or Group that is set up as a standalone account will be fully deleted and all content (photos, videos, friends, posts, etc.) in the account will be lost.

First, login to your account. If you are setting up a business or ministry "PAGE", select the link in the blue bar at the top of the XAPiT site marked "PAGES", then "Create New Page" and follow the instructions from there.

If you want to set up a "GROUP", select the link in the blue bar marked "GROUPS", then "Create New Group", and follow the instructions.

We recommend checking out (or even joining) other Pages or Groups so you can see how others have set them up to give you some ideas.

• To sign into your account on an iOS Device, go to the APPLE Store and download the XAPIT app. Once finished, select the SIGN IN option and enter your email address and password in the boxes. PLEASE remember to use the LOGIN option (not the sign-up option… that is for starting a new account). Enter the email address you used when you set up your account, then enter your password and click the "Login" button.
  
  If you are following these instructions and you get a message that your credentials are not correct, then you are most likely entering your password incorrectly. Send an email to SUPPORT@XAPIT.COM for assistance.
  
  If you do not remember your password, click the link near the password box that says, "Forgot password?". Enter your email address and you will be sent an email showing how to reset your password.

• To sign into your account on an Android phone or tablet, go to an Android store and download the XAPIT app for Android. Once finished, select the SIGN IN option and enter your email address and password in the boxes. PLEASE remember to use the SIGN IN option (not the sign-up option… that is for starting a new account). If you are following these instructions and you get a message that your credentials are not correct, then you are most likely entering your password incorrectly.
  
  If you do not remember your password, click the link near the password box that says, "Forgot password?". Enter your email address and you will be sent an email showing how to reset your password.

How to View Your Friends List on Desktop

 

Navigate to your Personal Page by clicking on it from the main navigation running across the top of the page. Additionally, you can also get to your Personal Page by clicking on your profile photo in the top left-hand area of the page.

Once you are at your Personal Page, you need only click the Friends Tab button that is displayed below your cover photo and is also to the right of your profile photo.

Once you have clicked on that tab and it is active, all your friends will be displayed below! You should be able to click on any of the names of your friends to go and view their profile.

 

 

How to view your friends list on the Android App

 

Navigate to your Apps Menu by clicking the three horizontal bars in the upper left-hand corner, once that menu has been pulled up click the Menu item for Friends.

You will be directed to a page where it will list all the friends that you have made on the site. You may click on any one of those profile listings to be directed to their profile pages.

 

 

How to view your friends list on the iOS App

 

Navigate to your Personal Page by clicking the bottom three horizontal bars. Once that menu is open, click on your profile photo in order to navigate fully to your personal page.

Once you are at your Personal Page, click the Friends button that is displayed under your cover photo, which is also to the right of your profile photo.

Once that has been selected you will be able to view all your friends which you have made on the site. By clicking on any one of them, you will also be able to navigate to their profile pages.

 

Short answer... yes!  Like most social media platforms, a photo is required to help prevent computer bots from creating fake accounts. It is a security feature, which is in place to prove a real person is setting up the account.

A quick selfie will do the trick, or a picture of your pet, or just any photo. You just need to upload a photo of some kind. If you are not willing to add a photo of some kind, we regret to inform you that you won’t be able to open a XAPiT account.

Here are the full instructions on how to set up a XAPiT account, including how to add a photo:  https://xapit.com/faq/view/10/1/3/0/how-to-sign-up-for-a-xapi-t-account-in-a-web-browser. We hope to see you on XAPiT soon!

 

When signing up for XAPiT, an AUTOMATED verification email is sent to the email address you used to sign up for XAPiT. You MUST click the link in that email to verify your email address and complete your account setup.

If you’ve lost that email or for whatever reason that link does not work when clicked on, please email XAPiT Support at support@xapit.com and we will make the necessary steps with you to get your account verified.

After verifying your account, you will be able to login and use the site and/or mobile apps.

To remove friends on your profile, here’s how:

1. Navigate to your profile by clicking the 3 horizontal bars in the upper left hand corner. Then click on your profile image thumbnail photo.
2. Scroll down and click "Add Friend" where your friends are displayed.
   
   
3. Along the top there will be list for "suggestions, search, requests, friends, etc." Click on "FRIENDS". There you will see all your friends.
   
   
4. To remove any one of your friends from there, click the 3 horizontal dots to the right of their profile and select "Remove Friend". Repeat this step for all other friends you wish to remove.

That should do it!

The iOS and Android apps do not switch from portrait mode when using the app itself. If you login using your favorite web browser (Chrome, Edge, Safari, or Firefox), the screen will rotate when logged in using a web browser.

If you forgot your password, no worries! You will need to go through the following steps to reset your password. Please keep in mind you will need access to your email address to complete this process.

Go to the Forgot Password link that’s displayed directly under the sign in area located in the top right corner of the XAPiT landing page.

For easy access, this is the direct link to that item: https://xapit.com/user/auth/forgot

On the page that you are directed to, you will enter your email address that is associated with your account and click "Send Email". An email will be sent to you with a link to reset your password. Make sure you check your junk and spam folders, just in case!

Click the link listed in the email and you will be redirected back to XAPiT.com where you will be able to set a new password.

To clarify, passwords our system will accept MUST be at least 6 characters.

You will now be able to login to the site with your newly created password.

If you are still unable to sign in to your account, please contact XAPiT Support by emailing us at support@xapit.com

To remove another member from your friends list:

Go to your Personal Page

Click the Friends link on the lower navigation bar that’s to the right of your profile image.

Locate the member you want to remove from your friends and click the Remove Friend hyperlink to the right of their profile card which displays their profile image.

Browse to the member’s profile that you want to send a message to, and click the Send Message button located to the right of their profile image.

A pop-up window will display giving you a text field to type a message to that member. There is also a window to enter a subject line.

Click the blue Send Message button under the window and the message will be sent to that user.

Note: If you are not friends with a member, you will not able to send them a message.

Creating an Account in a Web Browser

Navigate in your web browser to XAPiT.com.

Fill in the 4 text fields listed under “Create a New Account,” which are as follow: Email, Password, and Password Again.

You must also click the checkbox to agree to our Terms of Service.

To clarify on passwords our system will accept, they MUST be of at least 6 characters, but no greater than 32 characters.

After you initially fill in those fields, you'll then be asked to fill in your First Name, Last Name, Birthday as well as your City and State or Country of residence.

Lastly, you will be asked to upload a profile photo.

Email Verification of Account

The system will send an email verification to your email address you listed as your email address in the initial sign up process.

Click that link in the email sent to verify your account and you will now be able to login and use XAPiT.

Disabling or Limiting XAPiT Notifications

Disabling notifications – or customizing which notifications you receive and which you don’t - is quick and easy. Here’s what you need to know!

In your internet browser of choice, navigate to XAPiT.com and log into your account.

Once signed in, navigate to your Personal Page.

Click Settings to expand the list of options and click on the Notifications

Scroll through the list of settings and "uncheck" the boxes of any options that you wish to turn off notifications. Basically... if the box has a check mark, you WILL receive notifications for that option. If there is NO check mark in a box, you will NOT receive notifications for those options.

Click to Save Changes listed at the bottom of the page once you are finished going through this list of options.

Note that XAPiT’s notifications controls can be very specific and that going through every option may be somewhat time consuming.

If you have any questions or concerns about any of the notification, feel free to private message the XAPiT Support account, or email us directly at support@xapit.com

Disclaimer and Scam Information

Users should be aware of potential scammers. We ask that you use caution when communicating with other users who you do not know personally. If another user of the site asks for money, wishes to engage in wire transfers or engages in conversation that is inappropriate, please discontinue all correspondence with that party and contact XAPiT Support immediately by either private message or email at support@xapit.com

Due to the volume of user accounts, it is impossible to completely confirm the integrity of every user account created. Therefore, users are urged to use caution when communicating with other users you may not know personally. We encourage you to use common sense in these matters.

Helpful Tips to Avoiding Scams:

Never provide personal or bank information over messaging or phone.

Never wire funds to another user. Any user who requests wire funds or the like is a scam.

What To Do If You Believe You've Been Scammed:

Stop all contact with the scammer immediately.

Contact XAPiT Support immediately by either private message or email at support@xapit.com and provide us with all correspondence.

Other Helpful Information:

The Federal Trade Commission has a helpful website with information about avoiding scams. Check it out here: https://www.consumer.ftc.gov/features/scam-alerts

We have put many security features in place to prevent fake profiles. However, some still get through and we are constantly looking for those and remove them. One way that helps us immensely is to have our members report the fake profiles to us. Here are 4 ways to handle friend requests…

If someone asks you to be friends, we recommend you click their profile photo and LOOK at their profile page before you accept. If you are not comfortable with what you see, OR if you get a message that you cannot view their profile for any reason, you can do one of 4 things:

• IGNORE the request. Don’t click any buttons and just forget it is there. If you choose this, you will still see their request in your pending friend request list.
  
  
• REJECT their friend request. Clicking the “Reject Request” button will cancel the request and remove it from your view, but it will allow them to ask you again if they choose.
  
  
• REJECT AND REPORT their friend request. (RECOMMENDED IF YOU SEE A MESSAGE THAT YOU CANNOT VIEW A MEMBER PROFILE) Click the “Reject Request” button, then immediately click the “Mark as Spam” button, and then report it. This will keep them from asking you to be friends again, plus it will place a mark against their account. Excessive marks against a member will result in their account being banned, possibly forever. Please do NOT use this option unless they are harassing or threatening you in some way, as some people simply want to be friends with new people and have no ill-intent.
  
  
• BLOCK them. You can block any other member from being able to see your account, which means they cannot ask you to be friends again. Here is the link with instructions on how to block someone: https://xapit.com/faq/view/16/10/13/0/how-to-block-another-member.
  

Did you receive an email from XAPiT with a link to confirm a friend request, and when you click the link, you see a message that says “Page Not Found – The page you have attempted to access could not be found”(or anything similar to this)?

Well, you are not crazy, and there is nothing wrong with our site. The most common reason for this result is the account of the person who asked to be friends with you was banned by XAPiT for a violation, or the account was deleted by the member themselves, after they sent the friend request to you. Many scammers join the site and then ask everyone to be their friend. When we see this type of activity, we block their account until we review it. If we determine they are not legitimate accounts, we then ban them from using our platform permanently.

We can assure you that XAPiT is safe. On the sign in page, and on all other pages, you will see a padlock symbol at the beginning of the browser bar next to our website (see image below with the red circle around it). This padlock shows that our site is secure, and our security certificate is current.

It is not possible to invite your friends on Facebook (or any other social media program) DIRECTLY from XAPiT. However, there is a way to send invitations to people you know that are not already on XAPiT… here is how:

* Login to XAPiT and click the "MORE ..." link at the right side of the teal bar near the top of the email.

* Select “Invite”.

* On the page that appears, you can invite up to (10) people by entering their email addresses in the box using the instruction at the top of the page. If you wish to invite more than (10) people, you will need to repeat this process with up to (10) email addresses each time you do it. When you have entered the email addresses and entered the custom message you want to send, make sure you check the box under the Custom Message box, then finally, click the blue “Send Invites” button.

Have fun!

The XAPiT Support Team

We immediately research all reports we receive about fraudulent accounts and/or scammers. If we find they are fake accounts, they will be banned from using XAPiT immediately.

BUT... for us to do anything about problem accounts or posts, we need our members to send us details on the perceived violation, including the actual link of the offender’s profile page so we can research the report and take action if necessary.

Without detailed info, we cannot ban or suspend the offenders. We are sure you can appreciate that we cannot take corrective action against a member without detailed information on why we took action to punish the reported member(s).

Please provide us as much information as possible, including any messages exchanged with the offending member(s). Please send the information to SUPPORT@XAPIT.COM and we will review your report thoroughly.

To send a friend request to another member, go to their profile page and click the "ADD FRIEND" button to the right of their profile image to send them a friend request.

Friend Requesting Mutual Friends

You can also friend request members from your friend’s current friend list by going to their profile and clicking the Friends tab that is to the right of their profile image.